Creating A Business Of Impact and Empathy at Shaw Communications

Tweet   Shaw Communications is one of Canada’s largest Telcos. The Calgary-based provider delivers provides telephone, Internet, cable and satellite video and wireless services across Canada and, with their 2016 acquisition of Wind Mobile recently rebranded to Freedom Mobile, has begun to converge their network to offer seamless connectivity in and outside of customers’ homes. […]

Culture & Digital Transformation – All In A Day’s Work at Mark’s

Tweet   Mark’s is a Canadian apparel retail giant that has been in operation since 1977. In 2002 the organization became part of Canada’s iconic Canadian Tire retail operation. Subsequently Canadian Tire has also acquired the Forzani Group, a sporting goods and apparel operation, and their popular brand Sport Chek. In 2012, Mark’s Work Wearhouse, […]

The Incumbent’s Dilemma

Tweet   By the time you read this post I am sure your eyes will be bleeding from the scads of ink devoted to Amazon’s purchase of Whole Foods last week. Superlatives like “game-changer”, “genius”, “Bezos Brilliance” have been used by the legions of analysts, armchair and otherwise, on this channel and that praise is […]

Mimicry Is Not A Strategy

Tweet   Quick show of hands if you’ve ever heard this in an off-site, Planning or Strategy meeting. “We want to be the Apple of X” “Can you give me a NIKE-style version of Y?” The reference point is always the latest envogue organization, talked-about creative piece or Fast Company magazine article. For a while […]

HR versus Marketing – The Next C-Suite Confrontation

Tweet   This post originally appeared on Branding Strategy Insider As business has become more complex and more digitally-driven, the traditional roles and responsibilities of the C-suite have become increasingly interwoven and even confrontational. In recent years C-suite titles have proliferated beyond all recognition and spurred many debates – Do organization’s really need a Chief […]

“Do, THEN Say” – Action Is The Cardinal Business Rule

Tweet   It is Monday April 24th 2017 and I’m anxiously waiting for which poor organization is going to run headlong into the societal wood-chipper known as social media this week. After all, we’ve had almost an uninterrupted six weeks of some poor CEO or beleaguered CMO doing the Texas-two-step when their organization has publicly […]

Corporate Culture In An Age Of Unicorns and Disruptors

Tweet   Poor, poor Travis Kalanick, CEO of UBER. The last time I witnessed a senior executive combust so quickly and so publicly it was Jeff Skilling. And, remember, Skilling was being ousted for the largest bankruptcy in US history, the loss of billions in investor dollars and over 20,000 employees losing their jobs, and […]

Purpose Begins (And Ends) With Principles

Tweet   Say what you want about the Scots but they have a pretty binary worldview on many things. Growing up with a Scottish mother meant I would get unvarnished and unapologetic missives on a daily basis. Paraphrasing slightly but her two favourites revolved around two basic opinions: “Talk Is Cheap” and “You’re known by […]

The Dangerous Dichotomy of Disruption

Tweet   Last week I posed a question on LinkedIn asking my connections to list what they considered the genuine disruptions of the past decade. In a week filled with the frothy tsunami of CES updates and trend reports AND the 10-year anniversary of the release of the iPhone, I received a spirited number of […]

$50Billion Disappointments & Runaway CEO Expectations

Tweet   For the record I’m not angling to become some latter-day Naomi Klein but I would hate to be Tim Cook today. His organization delivers $50 billion in revenue and remains the world’s most valuable company by many accounts, yet Apple stock is hammered on the heels of a disappointing quarter. $47 billion (about […]